How European hotels earn a five-star rating


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It's not all in the stars for guests when it comes to comparing the best hotels around Europe. 

While five stars seems like a fairly straight-forward measurement, hotel and resort ratings aren't all created equal as there is no uniform ratings system to keep it simple for tourists.

According to research by Hotels4u.com, 71 per cent of us don't realise that a five-star hotel in Spain can differ significantly to one in Great Britain, Turkey or Italy.   

The exclusive Goring Hotel must live up to demanding standards of service to be a British five-star hotel

The exclusive Goring Hotel must live up to demanding standards of service to be a British five-star hotel

France's ratings system was put together by the tourism  department and enforced by the Government, and five-star hotels such as Marseille's Le Petit Nice Passedat must live up to specific exacting standards

France's ratings system was put together by the tourism department and enforced by the Government, and five-star hotels such as Marseille's Le Petit Nice Passedat must live up to specific exacting standards

At British five-stars, guests being welcomed on arrival is among their many criteria for qualification

At British five-stars, guests being welcomed on arrival is among their many criteria for qualification

Each country has its own way to rank hotels from one-star to five and beyond, all with their own set of priorities and standards established by a range of authorities from local tourism bodies to government.

In Great Britain, star ratings focus heavily on customer service, with a hotel not qualifying as a five-star without a greeting at the entrance and multilingual staff, along with a high quality food and wine menu and many other factors. 

While British standards are agreed by the AA (Automobile Association), VisitBritain, VisitScotland and VisitWales, France's exacting standards on what makes a five-star hotel - based on rooms, lobbies, services and amenities  - were decided by their tourism authority and are enforced by the French Government. 

A long list of criteria for a five-star hotel in France, such as the Hotel du Louvre in Paris, includes staff speaking English and one other foreign language, valet parking, multiple pools and kids clubs

A long list of criteria for a five-star hotel in France, such as the Hotel du Louvre in Paris, includes staff speaking English and one other foreign language, valet parking, multiple pools and kids clubs

Standards for Spanish hotels, such as the Hotel Gran Melia Volcan lanzarote, are regulated regionally

Standards for Spanish hotels, such as the Hotel Gran Melia Volcan lanzarote, are regulated regionally

Along with opulent interiors, Spain's Hotel Alfonso XIII must have a 24-hour concierge service to be five-star

Along with opulent interiors, Spain's Hotel Alfonso XIII must have a 24-hour concierge service to be five-star

FIVE OF THE BEST - FIVE THINGS THAT MAKE HOTELS FIVE-STAR QUALITY?

IN SPAIN 

Must offer the highest luxury

Specially adapted rooms for wheelchair users and will often provide extra facilities

24-hour reception and 24-hour concierge

Award-winning on-site dining facilities 

Rooms cleaned daily, including fresh towels and bed linen, and a trouser press

IN FRANCE 

Immaculate settings

Staff speak English and one other language 

Multiple pools, fitness centre, health and spa centres and kids clubs 

24-hour room service 

Satellite television with a good range of channels

IN ITALY  

Offer at least three foreign language capabilities

Single rooms at least nine square meters and double at least 16 square meters

An elevator

Bed sheet and towels changed daily

Daily cleaning and the room to be re-set in the afternoon. 

Free transfer service for clients and baggage 

IN GREAT BRITAIN

Guests are greeted at the hotel entrance

High quality menu and wine list

Licensed bar or lounge 

Service with attention to detail and quality

Formal reception and porters' desks with uniformed staff offering proactive service

Extensive range of facilities, including leisure, retail and conference services.

Spain's five-star hotels are crowned regionally rather than nationally, meaning discrepancies are possible, but to be top of the line a hotel must have 24-hour reception and concierge, award-winning onsite dining facilities and the rooms must be cleaned daily. 

For the Italians, cleanliness is next to godliness for five-star hotels in their uniform star-rating system established in 2009 - a one-star hotel need only change bed sheets once a week but five-star, you'll be pleased to know, have to change them daily. 

Most hotels in Turkey are inspected by the Ministry of Culture and Tourism while a similar system in compulsory in Portugal and regulated Ministry of Economy and Innovation.  

Italy's hotel ratings system, established in 2009, is judged heavily on its standards of cleanliness

Italy's hotel ratings system, established in 2009, is judged heavily on its standards of cleanliness

Along with its 18th-century design by Alfonso Torregiani, sheets are changed daily in Italian five-star hotels

Along with its 18th-century design by Alfonso Torregiani, sheets are changed daily in Italian five-star hotels

WHAT MATTERS MOST TO GUESTS

Free Wi-Fi 65%

English-speaking staff 53%

Swimming pool 48%

Guest parking 41%

24-hour reception 40%

A safe in the room 39%

Laundry and ironing services 11%

Concierge services 9%

Children's club 7%

A minibar in the room 7%

A computer in the room 7%

Step-free access 6%

Fresh flowers/ present (e.g. chocolates) in the room on arrival 4%

Sewing kit/ shoe polish kit in the room 4%

Source: Hotels4u.com 

As a member of HOTREC (Hotels, Restaurants & Cafés in Europe), Greek accommodation has complied with their classification system since 2013 with star ratings covering a combination of 270 compulsory and optional measurements.

With such differences, Hotels4u.com's commercial manager Tim Bekir recommends tourists use a combination of peer and official review systems when making travel choices. 

'When booking a hotel, it's important to be as well informed as possible and confident with your choice,' says Hotels4u.com's Commercial Manager Tim Bekir.

'Understandably, customers may sometimes find star ratings confusing. The Italian government, for example, have implemented a system that rates cleanliness as one of the most important aspects with the highest rated hotels being cleaned twice a day. France, on the other hand, focuses on more luxury and conveniences, such as room size, the location of the hotel and its amenities.

'Despite the variances, star ratings do give a good indication of the standard of the hotel. That's why we'd encourage using both peer-to-peer reviews and star ratings for the best hotel choice.'

 

 

  

   

  

 

  

 

 

 

 

 



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