KLM tug at the heartstrings by delivering surprise greetings from loved ones to passengers on board their flight
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It is a time when emotions are already heightened, but these airport farewells just got a lot more tearful.
Dutch airline KLM allowed friends and family members to write special messages to their loved ones and leave them attached to headrests on their plane seats.
Called Cover Greetings, the service was offered at Amsterdam Schipol Airport, where airline workers are seen helping people write messages then rushing to the place to make sure they are in place by the time passengers board.
Passengers are shocked to find personalised greetings from loved ones on board their flight
It's all too much for this lady who sheds a tear after reading her special message
Unknown to them, passengers are set for a special welcome when they sit in their seat
The move by KLM is the latest in a series of customer focus drives that have been warmly received
The special greetings are admired by all who board the KLM aeroplanes
A video created by the airline shows passengers arriving at their seats to find personliased headrests complete with drawings and notes from their loved ones.
While some laughed at the funny messages, others were reduced to tears by heartfelt notes sent by those left behind.
One girl recognised her artwork as being from her sister adding: 'So I'll miss her. I'm not going to cry anymore.'
The idea has gone down well with internet users since the video was uploaded to Youtube.
A loving embrace between family members is always the hardest when leaving to board a plane
KLM's move is sure to tug at the heartstrings of passengers who leave family behind
This couple get to work on writing a special message to a loved one who is leaving them
The idea has gone down well with users of KLM who are impressed with the personal touch
Ryan Owiti wrote: 'That's So Special and Awesome!! I Love it!! That's why I love KLM and the rest of the Sky Team. Cannot wait to travel KLM Again!!
'Whenever you think that does not get better, KLM comes and goes one better. Even if it this is just a one-time action for the filming of a promotional film, the idea is compelling,' adds Jakob Ruprecht.
Arturo Eggler wrote: 'It´s about how you make your customers feel.... Great campaign KLM!!!'
It's not the first time KLM have developed a customer-led strategy 'out of the ordinary' carried out by their staff.
Back in October a newlywed couple were treated to an express trolley drive, complete with tin cans and a 'Just Married' sign to board their plane.
The 'upgrade' formed part of the #HappyToHelp programme KLM launched on Twitter.
Put the internet to work for you.
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